QUESTION OR RETURN?
Returns are handled through our
Customer
Care
Center at 800-225-2610 ext. 6901
SHIPPING
We
ship FedEx/UPS whenever possible. Charges are prepaid and added to
invoice. Freight shipments are freight collect (freight only items are
indicated with a TRUCK icon). Some large volume orders and/or oversized
items may require additional freight charges or truck shipments. Oversized items are indicated with an OS icon. Shipments to HI, AK and
Puerto Rico are sent 2nd day air. For Saturday delivery, add $10 to Next Day or 2nd
Day rates. Final shipping and handling charges will be added to your
invoice. Please see our new Shipping Rate Table for exact charges:
Ground/Air (FedEx, UPS, Postal)
|
Continental USA
|
|
Merchandise Value
|
Ground
|
Next Day
|
2nd Day
|
|
0-99.99
|
13.49
|
41.49
|
27.49
|
|
100-199.99
|
18.49
|
51.49
|
31.49
|
|
200-499.99
|
21.49
|
59.49
|
37.49
|
|
500-799.99
|
30.49
|
66.49
|
44.49
|
|
800+
|
36.49
|
71.49
|
50.49
|
|
|
|
Outside Continental USA
|
|
Merchandise Value
|
Ground
|
Next Day
|
2nd Day
|
|
0-99.99
|
28.49
|
61.49
|
42.49
|
|
100-199.99
|
37.49
|
71.49
|
50.49
|
|
200-499.99
|
44.49
|
88.49
|
57.49
|
|
500-799.99
|
51.49
|
95.49
|
65.49
|
|
800+
|
57.49
|
99.49
|
71.49
|
Truck Shipments
|
(In addition to any applicable Ground Shipments)
|
|
Merchandise Value
|
Shipping & handling
Continental US only
|
|
0-299.99
|
146.50
|
|
300-499.99
|
196.50
|
|
500-999.99
|
226.50
|
|
1000-1999.99
|
281.50
|
|
2000-3499.99
|
381.50
|
|
3500+
|
10% of order value
|
|
COD orders not available. Products are delivered to your receiving dock. Inside delivery and Liftgates are additional.
|
FUEL SURCHARGE
Due
to escalating fuel surcharges from our freight carriers, we are forced
to pass on a fuel surcharge on all orders. This has been added into the
above rates.
OVERSIZED ITEMS
Certain items have additional shipping charges due to their size and weight. These items are indicated with an icon OS. We make every attempt to minimize the impact of these charges to our customers by consolidating orders as much as possible. Final shipping and handling charges are added to your invoice.
TRUCK SHIPMENTS
Additional shipping charges apply to all items that ship by truck. These items are indicated with an icon Truck. For
liftgate trucks add $125.00 to the above truck shipment rates. For
Inside Delivery, add $75.00 to above truck shipment rates. Final
shipping and handling charges are added to your invoice.
HAZARDOUS ITEMS
Items indicated as hazardous, must ship ground. Additional shipping charges apply to all hazardous items. Final shipping and handling charges are added to your invoice.
INSURANCE
Your shipment is 100% insured against loss or damage.
RETURNS
We
strive to keep our customers satisfied by offering quality products,
professional service and competitive pricing. Our return policy is
consistent in maintaining the best value and highest service level for
all of our customers. If the merchandise you received is defective or
not as you ordered, please contact our customer service staff for quick
resolution. All other returns will be subject to a 20% restocking fee.
The guidelines below must be followed in order to receive any credit:
1. Product must be in new, resalable, unmarked condition and in original packaging
2.
Merchandise must be returned within 30 days of invoice date. To ensure
prompt return processing, please attach the original packing list,
invoice or RA number to the return. Refunds will be for merchandise
value only. Please allow three to four weeks for return processing.
DAMAGED/SHORT SHIPMENTS
You
are responsible for claim processing. If shipment arrives damaged or
with parts missing, contact the carrier immediately. Before we can make
any adjustment, you must file the damage claim with the carrier. Be
sure to save product packaging. Damaged and short shipments must be
reported within 5 days of receipt.
RUSH
Normally,
orders are shipped within 24 hours. For same-day rush shipment, add a
$10.00 special handling charge plus shipping (see Table above). We
recommend Fed/Ex 2Day or FedEx Priority Overnight as the most
economical. Prices are subject to change; shipping charges additional.
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